Frequently Asked Questions
Ordering
How do I place an order with Office-Interior?
Click on the product of your choice and place it in your cart by clicking on the black 'Add to cart' button.
Want to pay directly? Then click on 'Order'. When you click on 'X' in the top right, the range appears and you can continue shopping. Your selected product will remain in your cart.
After you click on 'Order', we'll ask you to fill in your address and contact details. Your delivery and assembly costs will then be calculated.
Select your preferred payment option. You can choose between iDEAL, Bancontact, Credit Card or PayPal.
After you have paid for your order, you'll receive a confirmation e-mail from us.
We'll then contact you to schedule a suitable delivery time.
Can I still change my order if I have already paid?
If your order has not yet left our warehouse, we can still change it if necessary. To do so, contact us as soon as possible at info@office-interior.com or call us on 085-0481444
Do I pay a delivery charge?
Delivery is completely free for orders over €100 including VAT. Are you placing an order below this amount? Then we charge €8,- for delivery. Please note that in both cases, installation and assembly are completely free of charge.
How long will it take for my order to be delivered?
We order new office furniture daily from our suppliers. Because we stock refurbished office furniture, stock is usually available within a week. As a rule, we deliver within 5 to 10 working days.
Can I specify a delivery date when ordering?
Unfortunately, you cannot choose your own delivery date when completing an order. However, you can specify from when you can take delivery of the order. This can be done in the comments field when completing the order.
I'm getting an error message during my order, what now?
Of course, it's very annoying if you get an error message when completing your order. If this is not due to your network connection, please contact us by phone at 085-0481444. You can also send us an e-mail. Send this to info@office-interior.com
I've placed an order, now what?
If you have placed an order, we will try contact you by phone within 3 working days. We will then discuss a favourable delivery date for both parties.
Something came up during the delivery appointment, what should I do?
Please contact us as soon as possible. We will make a new delivery appointment with you.
I have an existing desk (chair), will you take it with you?
As a rule, we do not take used office furniture from private individuals. Are you ordering on behalf of an organisation and would like to know if we can take your (office) furniture? Then send a photo of the used office furniture to info@office-interior.com.
I would like to order several items and would like a customised quote. Who can I contact?
Office-Interior is happy to offer its customers a customised quote. If you're interested in multiple items, one of our specialists can issue you a quote. Please contact info@office-interior.com
I want to collect the product I ordered, is this possible?
As a rule, this is not always possible. Want to know if this is possible? Please get in touch on 085-0481444 or by email at info@office-interior.com
Products
I am interested in a product that is not on your website. Could you possibly get this?
As a rule, thanks to years of experience within the industry, something can be arranged in most cases. So, if you would like something that's not (currently) on our site, please get in touch on 085-0481444 or send us an email at info@office-interior.com
What is the warranty period of my product?
The following guarantee periods apply to Office-Interior furniture:
New: 60 months.
Refurbished: minimum 12 months.
What if something breaks within the warranty period? Please get in touch with us on 085-0481444 or by email at info@office-interior.com
What condition is your refurbished office furniture in?
The refurbished office furniture in our range can be used immediately but may sometimes contain slight traces of previous use. This could include minor scratches or signs that it has been used.
Why opt for refurbished office furniture?
By choosing refurbished office furniture, you're choosing a sustainable solution within your office. It's not only better for the environment, but also for your wallet!
I am interested in a product on your website but would like some more advice. How can I get this?
If you want some more advice, it's best to contact one of our specialists by phone so that they can provide you with expert advice. Please contact us by phone at 085-0481444 or send us an email at info@office-interior.com
What exactly are the advantages of a (electric) sit-stand desk?
Sit-stand desks have gained tremendously in popularity in recent years. Scientific studies have shown that sitting for long periods of time is worse for you than smoking cigarettes. You can easily adjust the height of the desk to allow you to work sitting or standing. A sit-stand desk is also an ideal flexible workstation. Productivity increases thanks to improved blood circulation.
I received a product that is damaged, what now?
It's obviously very annoying if you receive a product that is damaged. We try our utmost to deliver all our products free of damage. In the unlikely event that you do receive a damaged product, please contact us by calling 085-0481444 or send us an e-mail at info@office-interior.com.
Other questions
I would like to view the products. Do you have a showroom?
Office-Interior has several warehouses and an office location. Unfortunately, we do not have a showroom where you can view or try out our products.
Do your photos match the product that is actually delivered?
For sure. The photos on the website were taken in a professional photo studio. This is done to prevent the delivered products from deviating from the photos on our website.
Where do you deliver?
Office-Interior delivers throughout the Netherlands, Belgium and Germany. If you require delivery to another country, it is advisable to contact one of our specialists. Please contact us by phone at 085-0481444 or send us an email at info@office-interior.com
Damage occurred to my contents during assembly, what now?
Office-Interior is not liable for any damage to your furniture unless the damage was caused by one of our fitters and this has been directly observed and made known by both parties.
I want a size (desk) top that is not on your website, is this possible?
We only stock tops with a width of 80 centimetres. The lengths of our tops go up to 180 centimetres. Would you like a different sized top? Then contact us by phone on 085-0481444 or by email at info@office-interior.com. In consultation with you, we can discuss your requirements and see what's possible.
I did not find an answer to my question. What can I do?
If you can't find an answer to your question, please get in touch on 085-0481444 or by email at info@office-interior.com
I cannot pay my invoice, now what?
Office-Interior sends two reminders, if the invoice is not paid after these reminders, we will be forced to hand it over to our collection partner. Office-Interior shall also retain ownership of all goods delivered and to be delivered until the purchase price for all such goods is paid in full.
What is the return policy?
1. Return Period
Customers have the right to return their purchase within 30 days of receiving the product.
2. Return Process
To return a product, you must contact us via info@office-interior.com to obtain a return authorization number. Please include the return number and a copy of the purchase receipt with the return shipment.
3. Return Costs
The costs for returning the product are the responsibility of the customer unless the product is defective or incorrectly delivered. In that case, we will reimburse the return costs.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.
5. Contact Information
For questions about the return policy, you can contact us at:
- Email: info@office-interior.com
- Phone: 085-0481444
- Address: Nikkelstraat 28, 4823AB Breda, The Netherlands
